Frequently asked questions
Thank you for joining the Sonkissed Family. We believe every occasion and milestone is worth celebrating, no matter how small. Each of our gatherings feature beautifully curated designs, extreme attention to detail, and are always infused with love. Our hope is that every client walks away from their small gathering with big memories to last a lifetime.
This guide will provide you with all the details to prepare for your gathering. There are a few important notes that we would like you to take note of.
Q.| How do I pay my invoice?
A.| You can pay your invoice via the link sent to your email. Be sure to follow your payment schedule. All invoices are due 2 weeks prior to your event. This will automatically pull on the identified date/time. Failure to pay your invoice on time could result in your event being canceled.
Q.| What if I need to make changes?
A.| Contact us immediately. We will work with you as much as we can, but if your changes interfere with another booking taking place on the same day we may not be able to accommodate you.
Q.| If I only purchased balloons, what do I need to know?
A.| Truthfully, the most important thing for you to know is two things:
We will not return for breakdown unless that was included on your invoice. Please let us know if you would like us to add this service ($199).
If you did not get a backdrop, we will be installing the balloon garland on a wall with command strips (we are not responsible if you do not remove the command strip properly). Preferably, please choose a wall without windows.
Q.| If I purchased a picnic, what do I need to know?
A.| This is a rental. Please do not take anything. Everything is the property of Sonkissed or the vendors we rented the items from. This includes paint easels, flatware, glassware, you name it. Please leave it for our team when we return. If you have a large group, please make sure they leave their glassware on the table for when we return. We feel bad having to ask people if we can have their glass when we return (especially when people are still having a good time). Pleaseeeee don’t put our team in that position.
Q.| If I purchased a backdrop, what do I need to know?
A.| This is a rental. Please do not take anything. Everything is the property of Sonkissed or the vendors we rented the items from. This includes pictures, boards, props, etc. You will be billed for missing items.
Q.| When will you be here to setup?
A.| Our set up times vary based upon event needs. At minimum, we always request at least 4 hours for set up. If your venue only allows 1-2 hours for setup, please let us know in advance as we may have to decline services. If we have to add additional staff, this will be added to your invoice at $100 per staff member. We will let you know in advance if we need additional time based upon your design needs. Please note: If we are setting up at a private residence, we ask that you greet us upon arriving at the property and show us to the location where we will be setting up. If this is a hotel room, please coordinate with us to receive your room key.
Q.| When will you return to breakdown?
A.| For picnics, we return at the agreed upon time. For balloons, we only return if you have paid the breakdown fee. This is because by returning to your setup, it limits us from being able to take on other paid events/setups.
Q.| If my venue changes, what do I do?
A.| Let us know immediately. This may impact your delivery fees. If we are not notified in enough time to update your invoice prior to the event, there will be an additional $100 inconvenience fee.
Q.| What if I run over time?
A.| We would love to accommodate all requests for additional time since we know you are probably having fun, but on our end this will mean we have to pay our staff for additional time, risk incurring a late fee for returning the Uhaul, or simply put us behind for other events. Additional time requested prior to the event is subject to the add-on fee. Additional time requested during the event will be billed at $100 per hour to cover any expenses we may incur.
Q.| WHAT IF THE WEATHER IS BAD?
A.| Clients are responsible for finding an alternative location for outdoor events or having a rain option. If you risk moving forward with setting up outside, Sonkissed reserves the right to refuse services with no refund.
Q.| OTHER INFORMATION
A.| Clients are responsible for communicating venue/park requirements and other necessary information to the Sonkissed Team during booking.
Q.| WHAT IF I NEED TO CANCEL?
A.| I understand that there will be a 25% non-refundable service fee if I cancel for any reason and I understand that Sonkissed Gatherings is not responsible for refunding the full amount. We understand that life happens, please notify us 2 weeks prior to your booking to reschedule. For bookings made the same week of your event, cancellations are non-refundable in total.
Q.| WHAT IF I BREAK SOMETHING?
A.| We totally understand when accidents happen so a little spill here
and it is completely OK. If glass is broken or staple pieces are stained with wine, we will have to charge you $50 or the cost of the item, whichever is greater
OTHER INFORMATION
Clients are responsible for communicating venue/park requirements and other necessary information to the Sonkissed Team during booking.